Technical Support Engineer

About Featurebase

Thousands of companies like Lovable.dev, Elementor, and Beehiiv rely on Featurebase to build better products with the help of our product feedback, changelog & help center platform. Being one of the fastest-growing startups in this space, we are looking for someone to help us ensure all customers can use the product without blockers.

We founded Featurebase in 2021 with a mission to build a 10x better solution to customer feedback collection and support. Today, we have 4+ different product lines and thousands of teams that use Featurebase daily. We are completely independent (no VC money) and profitable on a rapid growth path. To learn more, you can check out the live demo of our product and read more about us.

Quick TL;DR about us:

• 100% remote (no office, no commute)

• Team of 5, currently based in EU

• Work async, with very few meetings

• Profitable, growing fast, and fully bootstrapped - have raised $0

What you'll do

We’re looking for a Support Engineer who loves talking to customers and helping them solve their problems. You’ll be the face of Featurebase for many of our users, so you’ll need to be extremely helpful and engaging.

• Assist customers via our support channels and help debug installation & set up issues

• Fix urgent bug reports

• Develop smaller feature requests

• Collaborate with our founding team to build exciting new features (think Live Chat, AI integrations, and more) when things are calm

This isn’t a support agent role - you’ll be resolving most issues directly yourself and only escalating the more complex ones directly to us, the founders.

*What’s especially cool is that you’ll use our own (Featurebase’s) live chat and other products a lot for this job. Actually, Featurebase is one of our most used tools every day.

Who we're looking for

This role comes with a lot of autonomy as well as responsibility. We are looking for a manager of one who matches the following:

• Based in the EU

• Driven, motivated, and highly curious

• Good communication and problem-solving skills for helping customers with technical support

• Full-stack engineer with 2+ years of experience in our stack (or a very similar JS stack):

  • NextJS with Typescript for the frontend

  • Node.js with Typescript for the backend

  • MongoDB, Redis

  • Some product design knowledge

  • TailwindCSS

• Tools we use: GitHub, Linear & our own tool (Featurebase)

What we offer

We’re a small, driven team, and we value our people. Here’s what you can expect when you join Featurebase:

• Interesting and challenging work

• Competitive salary

• 20 paid vacation days, 15 paid holidays, and unlimited sick leave

• Ownership and deep involvement in the product and founding team

• Work remotely, no commuting to the office

• Flexible work hours, we work async and rarely do meetings

• MacBook, display & accessories

• Latest productivity software

Process:

The application consist of 3 stages:

1. Stage: apply (this stage)

2. Stage: interview with the founders

3. Stage: a small, compensated dev task (useful for both of us to evaluate how it is to work together)

Join our team today to build Featurebase into one of the best customer feedback and communication tools! 💫